Frequently Asked Questions

Without exception, all items sold through this website or through direct contact with Plane Reclaimers will be listed in customs notes/invoices as, “Aircraft part(s) – Display/No commercial value.”  The value listed on the customs note/invoice will be the same as the value the items were sold at.  We will not adjust customs notes/invoices to suit individual requests.

Thanks for shopping at Plane Reclaimers.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Shipping

If you believe your dissatisfaction to be caused by an error on our part, contact us initially and we will discuss arranging a return label for you and pickup if applicable. In this case, we will cover any return shipping costs.

In all other cases, you will be responsible for the cost of any return.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a few days, depending on your card issuer’s policies.

Contact Us

If you have any questions on how to return your item to us, contact us.

If you’ve ordered an item or items from specific aircraft, you will see the aircraft registration in the title. For each of these items you will receive a certificate of authenticity showing the aircraft, its registration and some details about that aircraft.

For non-registration specific items, you will not receive a certifcate.

Put the item in your basket/cart and proceed to checkout, you will then be directed to provide details which will reserve your item and generate a shipping quote request. We will then provide you with a shipping quote/invoice as soon as we’re able.

Should you decide to continue with the order, simply pay via the invoice link.

Should you decide not to continue, contact us and we’ll cancel your reservation/order.

In all cases, the reservation is held for 7 (seven) days after the quote/invoice is generated. If payment is not received in that time, the order will cancel automatically, the reservation will be removed, and the item will return to being available as stock.

Our website shop is open 24/7. We don’t have a physical shop.

Our warehouse and office is manned from 0800 to 1630 Monday to Thursday and 0800 to 1530 Friday, except bank holidays (and our Xmas break which will be advertised). If you place an enquiry, order or shipping quote request outside of these times, we’ll do our best to respond the next business day.

As with most everywhere at the moment, changing restrictions and the COVID situation in general can affect turn-around times, so please be patient with us. Thank you.

As the site grows in popularity, we’re inundated with general enquiries for commonly removed items, so it’s not always possible to reply to questions that are already answered here in our FAQs. Have a browse so you won’t be disappointed.

All commonly removed items such as window cuts, registration cuts, landing gear doors, fuselage skin cuts, flight deck seats and panels, cabin memorabilia, seat identification markers, information/exit signs, demo kits, life vests etc. will be listed in the website shop as they become available. Our social media pages will post previews and updates of new aircraft arriving and dates when this might be.

It might surprise you to know that some passenger seats are not removed due to the cost and effort involved. Take a look at what’s available on the website and if you have a specific enquiry regarding these, do drop us a line.

All sales of common items will be via the website, and in order to give as many people as possible an equal shot at owning some memorabilia, particularly the BA 747 fleet for example (a sad loss for all, and by far our biggest generator of enquiries), we do not keep a waiting/reservation list for these items. Watch our social media or bookmark the shop website page and pop back to look at the latest items added.

If you have slightly deeper pockets and are looking for something quite special and larger …..entire cockpit cuts or specific livery cuts etc. or for B2B business enquiries, please use our contact form.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

Thank you for reading.

All B2B business to business enquiries, please use our contact form. Thank you.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can also bookmark our page so you can pop back any time to see our new additions.

COVID19 and Civil Aviation Authority restrictions at the moment prevent us from hosting visits from the general public.  B2B business to business enquiries via our contact form.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where aircraft arrivals and some individual parts will be previewed.  You can also bookmark our page so you pop back any time to look at our latest additions.

An aircraft landing at St Athan or Castellón does not guarantee that Plane Reclaimers will be selling items from it. The aircraft goes through a contracted teardown for rotable parts that will return to the industry before any sale of what remains is agreed.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

Aircraft retirement and dismantling is a dynamic business and we don’t always know far in advance whether a particular aircraft will come to us.  Similarly, one or more aircraft from a particular fleet arriving at either St Athan or Castellón does not necessarily mean that we will be receiving all of that fleet.

Any future arrivals from which we know we will be selling items, will be previewed on our social media pages.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

We cannot guarantee when particular items might be available, and so many enquiries as we’re sure you can imagine.  As a result, we  don’t have a waiting list as such.  All items are listed in the website shop as they become available and we’ll try and preview releases on social media.

Don’t forget to like and follow our Facebook Plane Reclaimers page and Instagram @PlaneReclaimers where new aircraft arrivals and some individual parts will be previewed.  You can register for our news letters now too, just go to the foot of any of our pages.

UK deliveries:  We endeavour to dispatch orders within two business days of receipt, but this may sometimes take a little longer in particularly busy periods (note that we do not dispatch on a Saturday, Sunday or on UK public holidays).  In general, small packages up to 2kg are shipped Royal Mail First Class Signed-For  and should be with you in 3 – 5 business days following dispatch.  Larger/heavier items we ship using TNT, who will send you their own email with tracking information once picked up from us. Check your junk email.  Larger/heavier items will usually be with you within 48 hours of dispatch.

International shipping: Times will vary dependent on destination.  We endeavour to dispatch orders within two business days of receipt, but this may sometimes take a little longer in particularly busy periods (note that we do not dispatch on a Saturday, Sunday or on UK public holidays).  In general, small packages up to 2kg are shipped Royal Mail First Class Signed-For (tracked in the UK) and should be with you within 3 – 5 business days in Europe or  3 – 14 business days for other destinations.  Larger/heavier items we ship using TNT, who will send you their own email with tracking information once picked up from us. Check your junk email.

Allowances in all cases should be given for the unprecedented demand on courier services internationally during the COVID19 situation.